We recognize that training cannot just be a series of classes
that are disconnected from the real world. Classes are just the
start. Management consultation and technical assistance are
critical to insuring that the knowledge and skills acquired in the
classroom context are put to their most productive in-the-field use
just as quickly as possible. Program evaluation is also critical.
Those who have been trained must be able demonstrate the successful
acquisition of a new set of competencies that have been put to good
use in the workplace. We know from our experience that classroom
learning is just the start.
This grid illustrates the interlocking components of IBHI's
Workforce Transformation program:
IBHI's training programs are tailored to the unique needs of
individual medical practices or networks. In addition to classroom
work, the curricula, as guided by targeted needs, may also comprise
case consultation, supervisor training, small skill-building
groups, and support for local implementation groups.
For example, your healthcare workforce may require support and
training in learning a range of new and varied behavioral and
administrative skills, including but not limited to:
- Peer delivered services for clients with the chronic and
persistent behavioral health concerns, who are primarily Medicaid
and Medicare members.
- Community health services to provide culturally specific
assistance to clients that guide them through their local health
care system as well as teach them how to navigate their system on
- Care management that empowers clients to make informed choices
and to be active participants in their healthcare.
- Behavioral health services provided in medical homes and other
primary care settings. The two central roles that will each require
specific training are:
- The behavioral health consultant role, and
- The behavioral health specialist role.
- Behavioral change experts working in a wide variety of medical
settings to assist clients with chronic medical conditions such as
diabetes and obesity to adopt healthy lifestyle habits (e.g.,
- Administrative skills needed by the management of medical homes
and other health care settings to create sustainable behavioral,
health navigation, and other non-traditional healthcare services.
For example, the federal and state rules related to providing
behavioral health services in such settings are complex. Providing
such services in the context of an FQHC makes billing, hiring,
contracting, documentation, and other essential administrative
components of healthcare delivery especially daunting.